Improving Your Online Customer Service and Hence your Bottom Line Using WebRTC-based Real-time Communications
WebRTC (Web Real-Time Communications) is a technology that provides Web browsers and applications with secure real-time communications capabilities.
It’s being hailed as the single biggest disruptor to real-time communications since Voice over Internet Protocol (VoIP), the ability to make telephone calls over the Internet.
If you’re into WebRTC (or if you don’t know what it is or whether you should be into it), have a look at this white paper I co-authored.
Written in a style for everyone to understand and quick to read, it provides a non-technical overview of WebRTC and practical examples of how one can use WebRTC-based real-time communications across numerous industries to improve customer service.
http://ow.ly/zxq2M #webrtc #customerservice #voip
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Welcome to communication ubiquity. Welcome to #WebRTC. WebRTC means a paradigm shift in #realtimecommunications on #mobile. Talking and/or video conferencing while you are surfing the Web or working will become ubiquitous. New applications in customer care will emerge as businesses use WebRTC for direct connections from Web-surfing sessions into the contact center. http://ow.ly/tA9z5
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